Simplifying customer service for safer chemical waste collection and disposal
Simplifying customer service for safer chemical waste collection and disposal
A custom Generative-AI solution to clean up the messy booking and resourcing process for complex hazardous waste collections and disposals.
Project Background
Chemical waste management is a critical aspect of environmental protection and workplace safety, involving the disposal of hazardous substances produced by industries such as pharmaceuticals, manufacturing, and laboratories. These chemicals, if not managed properly, can pose significant risks to human health and the environment. They can contaminate water sources, degrade soil quality, and release toxic gases. Due to these potential hazards, the process of collecting chemical waste demands strict adherence to safety and compliance measures.
The Problem to Solve
Chemical waste collection involves preparation of a series of chemical-specific safety protocols to ensure that waste is handled, stored, and transported without causing accidents, which could lead to injuries or environmental damage.
Different compliance measures that stipulate specific procedures are required for managing various types of chemical wastes, and waste collectors must be prepared with detailed information of the waste components in order to adopt best-practice for the handling of any specific given waste.
Our client aimed to streamline the lengthy and cumbersome process of waste collection requests, requiring the Customer to fill a form listing the chemical constituents
and characteristics, and submit supporting documentation. The request then needed to be validated by Customer Service, before organising a collection – a time-consuming and labour-intensive process.
Our client aimed to streamline the lengthy and cumbersome process of waste collection requests, requiring the Customer to fill a form listing the chemical constituents
and characteristics, and submit supporting documentation. The request then needed to be validated by Customer Service, before organising a collection – a time-consuming and labour-intensive process.
OptiSol’s Solution
In response to the complex challenges of chemical waste management, our team developed a customised Generative AI solution to streamline the process of booking toxic waste disposals. Our innovative application dramatically reduced the turnaround times for booking disposals by over 50%, effectively simplifying the process for both customers and staff involved, while mitigating physical dangers and preventing long-term environmental consequences for more sustainable industrial operations.
Our GenAI solution leveraged state-of-the-art large language models (LLMs) to intelligently parse through and extract crucial data from various documents related to chemical waste management. By analysing and identifying the relevant data points within these documents, the AI populates a comprehensive digital request form. This not only automates a significant portion of the data entry process, but also ensures accuracy and compliance with regulatory standards, reducing the risk of human error.
Once the request is assembled, the GenAI solution then condenses the information into a concise summary tailored specifically for the reviewer. This summary highlights key details and considerations, enabling faster decision-making and approval processes. By presenting the information in a clear and accessible manner, staff responsible for responding to waste collection requests can quickly verify compliance, safety protocols and regulatory requirements to adequately resource the collection request, without having to navigate through dense and complex documents.
Results & Outcomes
This tailored approach not only enhanced operational efficiency by reducing turnaround times by over 50%, but also improved the overall safety and compliance of our client’s delivery. The reduction in manual data processing and the speed of approvals significantly reduced the administrative burden on staff, allowing them to focus more on safety and investing in relationship-building with key contracts. This resulted in a smoother, faster, and safer chemical waste management process, demonstrating the profound impact that customised GenAI solutions can have in specialised industrial applications.
