Conversational chatbot for driving better experience
Problem Statement
Time zone mismatch: It can be challenging to find a mutually convenient time for a meeting that takes into account the time difference between locations.
DST (Daylight Saving Time) confusion: DST changes can cause scheduling problems, as it affects the time difference between locations, leading to confusion and potential miscommunication.
Miscommunication and scheduling errors: Manually coordinating meeting schedules with participants from different continents is prone to errors and miscommunications, leading to rescheduling and wasted time.
Inefficiency and reduced productivity: Manually scheduling and coordinating meetings across continents is time-consuming and can reduce productivity as it diverts resources from other tasks.
Difficulty in managing schedules of multiple participants: Scheduling meetings with multiple participants can be challenging, especially when considering the availability of each person and conflicting schedules.
Solution Overview
OptiSol has developed a chatbot solution to schedule meetings with the option to add any number of participants.
The chatbot is integrated with MS Teams and collects employee responses.
The time zone and DST information is used during the scheduling of meetings.
The Graph API is utilized to obtain information about employees.
Employee responses are gathered through the chatbot integrated with MS Teams, processed with Rasa, and replied with valuable information.
Employee responses are gathered through the chatbot integrated with MS Teams, processed with Rasa, and replied with valuable information.
Business impact
Increased efficiency: Chatbots can automate the scheduling process, freeing up staff time and increasing efficiency, while providing 24/7 access to scheduling.
Reduced scheduling errors: Chatbots can eliminate human error in scheduling and reduce miscommunication, ensuring that all participants are on the same page.
Increased customer satisfaction: Chatbots can make it easier for clients to schedule meetings at a time that suits them, which can increase customer satisfaction.
Better collaboration and teamwork: By automating the scheduling process, chatbots can help facilitate teamwork and collaboration across different time zones and DST.
Improved time management: Chatbots can help teams better manage their time by automatically coordinating schedules and finding common meeting times, leading to more productive meetings.
Time and cost savings: Automating the scheduling process with a chatbot solution can save time and reduce costs compared to manual scheduling methods.
